Refund policy

The 30-Day Guarantee

Every piece of Cryptid Emporium gear is printed to order — there's no warehouse of shirts waiting around, just like there's no confirmed photo of the Jersey Devil. Because of that, we don't do traditional returns. We do something simpler: if something's wrong with your order, we make it right within 30 days of delivery. You never need to mail anything back.

Damaged, defective, misprinted, or wrong item

If your order arrives damaged, the print is flawed, or you received the wrong item, we'll send a free replacement or issue a full refund — your choice. Email us within 30 days of delivery with your order number and a photo or two of the issue. Keep the original or donate it; no return shipping, no forms.

Wrong size

If the fit isn't right, we'll print you a one-time free size exchange — just tell us the size you need within 30 days of delivery. Keep or donate the original. (Our garments run roomy with a boxy cut — when between sizes, take the smaller. Every product page has a full measurement table.)

Changed your mind

Made-to-order means your shirt was printed just for you, so we can't refund a change of heart to cash — but we'll happily issue store credit for the full item price, good for anything in the shop, and it never expires. Contact us within 30 days of delivery.

Lost in transit

If tracking stalls and your package never shows, contact us — we'll chase it with the carrier and send a replacement or refund. The swamp keeps some things; it doesn't get to keep your order.

How to reach us

Email admin@golobulus.com with your order number, a short description, and photos if it's a quality issue. We respond within 24–48 hours.

Refunds go back to your original payment method and typically post within 5–10 business days. This guarantee covers all claims made within 30 days of delivery.